Privacy Policies & Confidentiality: What Every Private Investigator Singapore Should Follow

At Baker Street Private Investigator (BSPI), we know the reluctance of many individuals who would like to engage a private investigator in Singapore. Whether you’re thinking about a matrimonial investigation, settling child custody, or even corporate surveillance, you have a concern and a right to know: Can I trust them to keep this all on a confidential level?

As a trusted private investigator in Singapore, we are not just upheld by ethical obligation but also by the laws under the Private Security Industry Act and PDPA regulations.

This guide will walk you through the confidentiality practices, legal protections, and data handling policies followed by any professional private investigator Singapore agency, so you know exactly how your sensitive case is protected from start to finish.

Why Confidentiality Matters in Investigations

Daily, we receive hundreds of inquiries, whether it’s infidelity, missing persons, cheating spouse, to covert internal fraud, internal theft, and background checks. As a professional service, we understand that these matters can have emotional, reputational, and in some cases, even legal consequences attached to them.

Whether you’re consulting a private detective agency for a confidential consultation or engaging the services of a full-scale private investigation agency in Singapore, you want confidence that your information won’t be shared, sold or breached. Professional investigators should have confidentiality documents that are established to protect the client’s dignity and rights at all times.

What Qualifications Must a PI in Singapore Have?

In order to practice legally, a PI has to be licenced by the Singapore Police at the regulatory department. This ensures they are trained in (and have passed mandatory training on) issues of ethics, legal frameworks, and investigation techniques. Agencies like BSPI also conduct internal evaluations, ensuring their team includes only professional private investigators with a wide range of services.

Without these credentials, no private investigator services in Singapore would be permitted to work or offer evidence in a court of Singapore.

Legal Obligations Under PDPA (Personal Data Protection Act)

A registered private detective agency practising in Singapore is required to adhere to the Personal Data Protection Act (PDPA), which regulates the handling of personal data. This is not a recommendation — it’s a legal order.

When investigations are conducted, BSPI ensures:

• Data is stored using encrypted platforms
• Consent is secured before initiating surveillance or storing personal information
• Files are permanently deleted or handed over post-investigation

If a private investigation company is caught in breach of this law, they may be fined by the regulatory department and could even lose their licence. That way, your case will not be abused or mishandled.

What Does a Private Investigator Do in Singapore?

In Singapore, PIs are hired for surveillance, background checks, matrimonial investigations, and corporate fraud investigations. They look for evidence, conduct interviews, and report their findings within rigid legal limits. A firm of private investigators could also deal with custody battles, corporate espionage or missing persons. Their role extends beyond tailing individuals—they are trained observers, researchers, and sometimes expert witnesses in legal disputes.

Internal Confidentiality Protocols Followed by Reputable PIs

At BSPI, our internal systems are designed for maximum data privacy. Case files are only accessed by the dedicated private investigators assigned to the job. These are experienced private detectives, trained in ethical protocols and equipped with modern tools that prioritise client privacy.

Sensitive reports are never emailed without encryption. Instead, secure cloud storage links or physical handovers are used. When you work with professional private investigators, you’re not just getting evidence—you’re getting peace of mind.

Client-Public & Client-Target Discretion

Discretion is not optional—it’s the standard. At BSPI, discreet surveillance is executed carefully and lawfully. We never confront subjects without a client’s express instruction and legal basis. Furthermore, our client consultations remain confidential and no information is passed to third-party investigation agents, solicitors or family members without permission.

A responsible private investigator Singapore firm must always be discreet in all of its dealings – especially when handling sensitive cases, including matrimonial, infidelity, child custody cases, and more. We keep your confidence – from first inquiry to case post-case review.

What Can a Private Investigator in Singapore Legally Do for You?

While a private investigator in Singapore can perform surveillance, collect open-source data, and conduct in-person interviews, there are limits. They cannot hack, impersonate, or access restricted databases such as those of the Singapore Police Force. A licensed private investigator agency must follow all laws under the Private Security Industry Act and the PDPA, ensuring legality in every action taken on your behalf.

NDA (Non-Disclosure Agreement) & Client Protections

At BSPI, clients are encouraged to request an NDA or Confidentiality Agreement before the investigation begins. This document serves as a formal promise that:

• Your details will not be shared
• Evidence will remain confidential
• You can pursue legal recourse in case of a breach

Most private investigation agencies in Singapore offer NDAs as a standard procedure. Still, not all do, which is why working with a reputable private investigator agency in Singapore is vital when dealing with high-stakes investigation needs.

Handling of Evidence After the Case

Once your case is closed, your evidence should either be returned, securely stored (if future legal proceedings are expected), or permanently deleted. A professional private investigator Singapore will never keep client data without express permission.

At BSPI, we tailor our post-investigation process based on your instructions. For instance, child custody might need to hold onto records for the court, whereas a cheating spouse might need to have everything disappear immediately for privacy.

How Long Does It Take for a Private Investigator in Singapore to Complete a Case?

The length of the investigation is based on how complicated it is. A background check or a day’s discreet surveillance could be concluded quickly, but more complex matrimonial investigations, custody disputes or corporate fraud cases could take several weeks. The majority of professional private investigation companies will offer you a time frame for when to expect results. And at BSPI, we report to you continuously.

Can Evidence Gathered by a PI in Singapore Be Used in Court?

Yes, if it’s collected lawfully. Evidence obtained through legitimate private investigation services, such as video surveillance taken in a public place, patterns of habit, or proven communication, can be presented. If anything was obtained through illegal access or unauthorised surveillance (i.e. bugs on a phone or interception), then it will not be admissible evidence. 

At Baker Street Private Investigator, we balance our clients’ need for truth with an unwavering respect for confidentiality. Whether you’re dealing with custody disputes, a cheating spouse, or require corporate surveillance, know that your details are treated with the utmost discretion—never leaked, misused, or retained longer than necessary.

Additional Measures We Take at BSPI

• All team members sign internal NDAs upon employment
• Clients are offered customised timelines and scope for investigation needs
• Cases involving surveillance are handled using advanced tools while staying within PDPA guidelines
• We provide clarity on overall cost, hourly rate, and optional consultation packages upfront
• Our status as a top private investigation agency is backed by years of discreet service in Singapore
• We avoid sensational tactics, focusing instead on professionalism, discretion, and legal compliance

Conclusion

Confidentiality is not only a selling point—it is the foundation of any private investigation services in Singapore. If you are going to be handing over some of the most sensitive cases you have, be sure they are fully trained, licensed, and committed to keeping that transaction confidential.

We don’t take your trust lightly. As a leading private investigator Singapore agency, we protect your information, uphold the law, and deliver results discreetly and professionally. Whether you’re looking into infidelity, preparing for child custody disputes, or need surveillance done right, we’re here with a promise of confidentiality, legality, and peace of mind.When trust matters most, choose BSPI—a licensed private investigator Singapore clients trust for discretion, security, and results.